New Technology for Better Customer Service in Melbourne

February 20, 2018

New Technology for Better Customer Service in Melbourne


The Melbourne Convention and Exhibition Centre (MCEC) is looking into the future with its new online portal. myMCEC aims to streamline, simplify and enhance the overall customer experience by creating a centralised location for all event documentation, which can be accessed at any time, on any device.

More particularly, myMCEC allows customers to review and upload important documents tailored to their event, view tasks requiring completion and receive email reminders, allocate tasks to other team members, see key MCEC contacts and make payments securely.

Developed by Ungerboeck, myMCEC is unique in its kind in the meetings and events space and is accessible from the recently launched MCEC website. MCEC’s Director of Customer Experience & Optimisation, Anne Jamieson, said myMCEC demonstrates the venue’s ongoing commitment to innovation and customer-centricity. The portal was rolled out to a number of customers in December 2017, ahead of its February launch, and is already enhancing the overall customer experience.


February 19, 2018

Networking while Learning at Meetings Africa

African association executives are set to meet from 26 to 28 February at Sandton Convention Centre in Johannesburg on the margins of Meetings Africa 2018. Their aim is to connect, network and learn.

Themed ‘Shared Economies’, the conference will shine a spotlight on collaboration as a tool to stimulate growth and encourage intra-African trade. It will include roundtable discussions, expert panels and keynote addresses on issues affecting association management on the continent and globally.

Promoting the value of partnership, the third annual African Society of Association Executives (AfSAE) Education Conference will take place on 25 and 26 February will aim to connect association management professionals from across the continent in a bid to find solutions to common problems whilst boosting the business events industry on the continent.



February 16, 2018

Jerusalem Means Business

For the first time in its history, the annual Globes Israel Business Conference, the leading economic event in Israel was hosted in Jerusalem at the Jerusalem International Convention Center, Israel’s largest conference centre on January 10-11.

The two-day conference is attended by more than 4,000 delegates, including businessmen and women, government officials, leading economists and delegations from Israel and abroad. Each year, it brings together Israel’s leaders, key world economic players, scholars, decision-makers, top executives, and diplomats, as well as promising young innovators and entrepreneurs.

This year’s conference, titled “It’s Complicated: Don’t expect to come and hear one truth, but to hear ideas that will challenge you”, discussed the information revolution on our lives and the ways in which technology and “digitalization” is reshaping the economic, business, social and cultural environment. The conference hosted hundreds of international speakers in multiple sessions and workshops, and addressed economic and social issues of the day, such as social issues and their impact on economics, Bitcoin fever, long-term planning for Israel, business regulation and responsibility.

February 15, 2018

Busy 2018 for Abu Dhabi

A promising year lies ahead for Abu Dhabi as it already has a number of confirmed conferences lined up at the Abu Dhabi National Exhibition Centre (ADNEC).

Starting with February, two conferences will take place between 25 and 27, namely the Unmanned Systems Exhibition and Conference (UMEX) 2018 and the Simulation & Training Exhibition and Conference, both running simultaneously providing the platform for manufacturers to meet operators
and establish business relationships.

March will be a month of medicine as the International Conference on Medical Education (ICME) and the Ottawa Conference 2018 will run between 11 and 14 March providing interaction of world renowned experts and those from developing countries aspiring to reform Health Profession Education in their countries to bring it at par with international standards and a forum to encourage developments in assessment with a view to improving health care and health care delivery around the world respectively.

2,500 policy-makers, leaders, technology specialists, experts and educators are expected to join the two day Bett Middle East on 23 and 24 April to strategize, source new technology, participate in professional development and share their vision of how to improve learning outcomes across the Middle East and Africa regions. On 17 and 18 October the International Franchise Conference & Exhibition 2018 is set to identify franchise business, investment and project opportunities whereas between 12 and 15 November the Abu Dhabi International Petroleum Exhibition and Conference will gather professionals to engage in dialogue, create partnerships, do business and identify solutions and strategies that will shape the industry for the years ahead.



February 14, 2018

PCMA and Brussels Work to Strengthen Education for Associations

PCMA (Professional Convention Management Association) has announced its collaboration with to enhance the education programme of the sixth European Association Summit (EAS), taking place in Brussels on 8-9 March 2018.

As part of the Summit, PCMA will provide its senior level education expertise as well as speaker and moderator support, whereas will be in charge of the strategy, communications, structure and format of the event. In particular, on the second day of the event participants will learn about the factors that drive engaging event experiences, as well as ways to effectively evaluate events to increase audience engagement during a topical session led by Luca Favetta, PCMA Regional Business Director, EMEA, entitled The Age of Business Event Engagement: An Audience Centric Approach to Building Community. PCMA will have the opportunity to share knowledge and consult with industry leaders in Brussels.

The EAS, organised in collaboration with leading partners in the sector – ESAE (European Society of Association Executives), FAIB (Federation of European & International Associations Based in Belgium), UIA (Union of International Associations), the International Congress and Convention Association (ICCA) and PCMA – has become an unmissable opportunity for industry professionals to share information and knowledge, and network with other international association professionals.

February 13, 2018

Innsbruck MICE Dominates the Alps

3,000 participants from all over the world traveled to Innsbruck last year alone for two major conferences, the European Society of Thoracic Surgery (ESTS) and the International Society for Diabetes in Childhood and Adolescence (ISPAD).

Innsbruck, the major city in the Alps, is now only second to Vienna in the whole of Austria, according to the latest tourist statistics, with a new record of 3.2 million overnight stays for the full past year. The MICE sector is contributing to this success with the wide range of cultural, sporting and leisure activities in the Olympic region.

Christian Mayerhofer, CEO of Congress Messe Innsbruck (CMI), says: “Innsbruck is able to maintain its position as a top destination and compares favourably with international competition, not least because of its unique combination of mountain scenery and urban landscape, the short distances and excellent air, road and rail links.


February 12, 2018

Archaeologists to Discover the North East of England

The 5th International Landscape Archaeology Conference (LAC) will take place from 17-20 September 2018 in the North East of England for the first time. Organised jointly by the McCord Centre for Landscape at Newcastle University and Durham University, the conference will enjoy the expertise of the two universities sharing their long traditions of archaeological research and training.

LAC is a biennial series of conferences run by the International Association of Landscape Archaeology (IALA) and around 300 participants are expected to attend from over 35 countries. The conference will cover topics across the archaeological spectrum, from long-established approaches to innovative new ideas, with important keynote speakers and an interesting diversity of scientific sessions.

The region is a perfect fit for such a conference as it is rich in Roman and Anglo-Saxon archaeology.

February 9, 2018

The Internet of Things

The 2018 IEEE 4th World Forum onThe Internet of Things (WF-IoT 2018) was held in the Garden City of Singapore between 5 and 8 February 2018. It brought the latest from the research and academic community, including a broad program of papers and presentations on the latest technology developments and innovations in the many fields and disciplines that drive the utility and vitality of IoT solutions and applications.

The theme of the Conference was “Smart Cities and Nations” in recognition of strides that host Singapore has made in the deployment of “smart” technologies, operating principles, and policies. The theme also underscores the importance of IoT technologies in making Smart Cities and Nations a reality.

During this 4-day event, hundreds of participants gathered to present research results, share visions and ideas, obtain updates on latest technologies and expand professional and social networking. Keynote speeches by distinguished speakers from industry, academia and the public sector, panels and forums, technical sessions featuring technical papers extensively reviewed by peers, workshops focusing on the latest trends in various technology, tutorials delivered by experts in respective disciplines, sessions for practitioners, policy makers, and executives, and exhibits were included in the program.

February 7, 2018

Ambassador Awards for Promoting Brussels

For several years now, the Brussels-Capital region has been making increased efforts to attract big international events. Based on this goal, launched for the first time last year the Brussels Ambassadors Night in order to reward the people who publicise Brussels confirming its status as an international MICE destination. The event is a new way of adding to the international prestige of Belgium’s capital city and of showcasing local talent and expertise.

Attended by 150 academics, doctors, European Commissioners, rectors, chairpersons and directors of international associations headquartered in Brussels, scientists, hospital directors and other partners, this year’s gala evening rewarded 12 partners with the title of ambassador for their contribution to making Brussels one of the world’s most important venues for association conferences. It took place at Hotel de la Post during a festive evening filled with networking and acrobatics.

Each year, conferences held in the Belgian capital account for 2.5 million overnight stays. These events bring in annual receipts of 632 million euros and employ over 18,000 people.

February 6, 2018

Investing in Edinburgh

The annual Pensions and Lifetime Savings Association (PLSA) Investment Conference will return to Edinburgh this March between 7 and 9 of that month. Taking place at the Edinburgh International Conference Centre (EICC), the UK’s largest event will connect 950 pension professionals to discuss pension fund investment.

Themed ‘Driving the Economic Machine’, the conference will make an attempt to secure the role of investment as the engine of a prosperous, fair and sustainable economic model. Trustees, investment officers, scheme managers, investment managers, consultants and researchers will benefit from attending the various keynote, plenary and specialist stream sessions focusing on Defined Benefit, Defined Contribution, Investment & governance and New horizons, along with the Academy Trustee Learning Zone, fringe meetings, exclusive exhibition area and many social events on offer.