But first an introduction by Elliott Ferguson, President and CEO of Destination DC:
Robert J. Bies, Ph.D, Professor of Management, McDonough School of Business, Georgetown University, looks at the startup world to get some inspiration. You can learn how to increase the number of “collisions” and have more face-to-face encounters with your clients and customers, how to create “WOW” experiences, and where to look for the right ideas while focusing on continual innovation and innovation successes.
Robert J. Bies is the founder of the Executive Master’s in Leadership Program at the McDonough School of Business at Georgetown University. He also founded the Executive Master’s in Leadership Program for DC Public Schools Principals and the Executive Master’s in Leadership Program for DC Public School Leaders (a cross-sector program of DCPS principals and public charter school principals).
Professor Bies has received the Best Teacher award at Northwestern University’s Kellogg School of Management. At Georgetown, he has twice received the Joseph Le Moine Award for Undergraduate and Graduate Teaching Excellence at the McDonough School of Business; he received the Outstanding Professor of the International Executive MBA Program (IEMBA-2) at the McDonough School of Business; he received the Outstanding Professor of the Executive Master’s in Leadership Program (2008) at the McDonough School of Business; he received the Academic Council Professor of the Year Student Choice Award (2011) at the McDonough School of Business; he was voted MBA Professor of the Module by MBA students at the McDonough School of Business, Spring 2011; and he was voted Outstanding Professor of the Global Executive MBA Program (2012) at the McDonough School of Business.
Professor Bies has worked with many organizations including American Airlines, Bayer, Boeing, Booz Allen Hamilton, Clark Construction, DC Public Schools, Delta Airlines, Exelon, FDIC, International Monetary Fund, Johnson & Johnson, KPMG, Lincoln Financial Group, Lockheed Martin, Marriott Hotels, MedStar Health, Merck & Co., National Association of Broadcasters, Operation Smile, Peace Corps, QVC, Quaker Oats, Schneider Electric, Sprint, Texas Instruments, US Capitol Police, Verizon, VMware, Washington Hospital Center, and United Airlines.
Professor Bies’s current research focuses on leadership and change, the delivery of bad news, revenge and forgiveness in the workplace—and the redemption of leaders. He has published over 85 academic journal articles and chapters on those topics. In addition, he is co-author of the book, Getting Even: The Truth About Workplace Revenge—And How to Stop It (2009).